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Drs John Coffin and David Acorn Practice InformationComplaints |
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Drs John Coffin and David Acorn Practice InformationComplaints |
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How to make a complaintWe offer an informal procedure to deal with any problems you have with our service. First you should speak to our practice manager Shelley Scott-Horne. We can then deal with your complaint by post, telephone or face to face. Sometimes a failure of communication can cause distress, so we would rather know about this sooner than later so that we can clear up any misunderstanding. We will attempt to resolve problems swiftly and take appropriate action when we fail to achieve the high standards we aim for. If you are still unhappy after following the above procedure, you have the right to make a formal complaint by contacting the Health Authority. Suggestions on improving our serviceWe welcome any constructive ideas on improvements in our service. Please write to us or talk to our practice manager. You can also contact us by email on the feedback page |
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