When We Are Closed
At night and at weekends when the surgery is closed, your calls will be automatically diverted to the out-of-hours service. Advice may be given or you may be asked to attend the out-of-hours centre.
If necessary a doctor or emergency care practitioner may visit you at home.
The NHS111 service became operational on 5th November 2013 and replaces NHS Direct. The service is for urgent problems, but not for life threatening emergencies.
- When you dial the surgery number after 6.30 pm,you will be redirected to NHS 111, this call will be charged at a local rate or alternatively you can hang up and redial 111 and you will not be charged, even from mobile phones.
- The service will be available 24 hours a day, 365 days a year.
- 999 will still be the number to ring in a life-threatening emergency.
- When you dial 111, you will speak to a team of highly trained call advisers, supported by experienced nurses. Call advisers use a clinical assessment system to assess needs and determine the most appropriate course of action.
The possible outcome of the call could be:
- Information, advice and reassurance that will help with self-care.
- A referral to an NHS service, or suggestions about contacting an alternative service.
- An ambulance dispatched without delay.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.