Practice Management

Ceri Duval
The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Natalie

Is our audit and QOF clerk responsible for making sure we achieve our quality points. She also has responsibilty for our Local Enhanced and Direct Enhanced Services. Natalie codes new diagnoses onto the system. She has trained in clinical audit and she also assists the Practice Manager in day to day running of the Practice.

Administration

Fiona - scans letters onto the computer system. Fiona arranges our Chronic Disease Clinic review appointments. She is also responsible for administering the vasectomy service.

Alison is our medical secretary and scans letters onto the computer system.

Caroline is responsible for administering the vasectomy service and processing insurance reports. 

Reception

Jo

Jo is our longest serving receptionist who also has responsibility for the administrative side of the cervical screening programme and health and safety. Jo has a medical secretary and health and safety certificates, as well as First Aid training.

Lynne

Lynne is a receptionist who also works in the dispensary.

Gillian

Gill is one of our reception team and also a qualified HCA,  She also summarises our medical records.

Sue

Sue is one of our reception team and processes repeat prescription requests. Sue is also part of our very busy admin team and deals with all the new patient registrations.

Deborah

Deborah is one of our reception team and processes repeat prescription requests.

Nicky

Nicky joined us in December and is our receptionist and also our prescription clerk.

Ellen

Ellen is our new receptionist and also helps out with admin duties.

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